In stock items are usually dispatched within 48 hours via Australia Post for small items, or via Courier for Large items. Please note as large items are shipped via courier, we are unable to deliver to P.O Boxes. When an order is placed containing items that are not in stock with a lead time of over 1 week, we will contact the customer to confirm the order.
If the products to fulfill your order are in stock - depending on your location, delivery should be within 5 - 10 working days for all metro areas within QLD, VIC and NSW. Please allow up to 15 working days for Perth, Darwin and TAS metro areas. Delivery to remote and regional areas may take longer so please do not hesitate to contact us should you have any requested time frames to avoid any disappointment.
Please note that lead times on non stocked and customised orders vary greatly. If your order is not in stock you will receive notification via email within 1 working day of placing your order. We will at this time advise of approximate lead times on your order. If you need something urgently please make note on your order or contact our customer care team who will be only too happy to help!
All orders are delivered via Australia Post or Courier
A signature will be required upon delivery to your shipping address unless you specify otherwise. Delivery will occur between 8.00 am and 5:00 pm Monday – Friday.
Please ensure that your delivery address is correct as we cannot redirect orders once they have been dispatched. We are unable to dispatch to PO Boxes or International addresses.
Sit Back & Relax will do our best to ensure that your goods reach you in satisfactory condition. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
We recommend you immediately inspect any goods that we deliver to you or that you collect from our showroom, to ensure you are completely satisfied with your purchase.
If any goods arrive damaged, please contact us at firstname.lastname@example.org or on 1300 748 348 as soon as possible. Sit Back & Relax will arrange to have the damaged goods returned to a Sit Back & Relax Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.