Warranty Claims

Warranty Claims

If you experience an issue with any of our products, our team is here to help. Sit Back & Relax works closely with our suppliers and manufacturers to manage warranty claims quickly and efficiently.

How to Lodge a Warranty Claim

To submit a claim, please email our service team with the following details:

• Proof of purchase (invoice or order confirmation)
• Description of the issue
• Photos of the product and fault
• Current location of the product
• Your contact details

📧 service@sitbackandrelax.com.au
📞 1300 748 348

What Happens Next

Once your claim is received:

• We will review your claim and respond within 2 working days
• We may request additional information if required
• We will liaise with the manufacturer to determine the appropriate outcome

Resolution Options

Depending on the nature of the issue and warranty terms, we will arrange one of the following:

• Repair of the product
• Replacement of the product or components
• Alternative solution as advised by the manufacturer

Important Information

• Warranty coverage varies by product and manufacturer
• Sit Back & Relax acts as an agent on behalf of manufacturers
• Customers may be required to return items for assessment
• Assistance with freight can be arranged where required

Timeframes

• Initial response: within 2 working days
• Most claims: resolved within 30 days (subject to parts availability)
• Some claims may take longer if parts are sourced internationally. For selected premium brands such as Herman Miller, repair timeframes can be up to 12 weeks depending on parts availability

Need Help?

If you’re unsure whether your issue is covered under warranty, please contact our team and we’ll be happy to assist.