Returns and Exchanges Policy

Returns & Exchanges Policy

We want you to be happy with your purchase. Please review the conditions below before requesting a return, exchange or cancellation.

Change of Mind Returns (Stocked Items)

We offer a 14-day return policy on stocked items that:

• Do not require assembly
• Are returned in brand new condition
• Include all original packaging and documentation

Returns must be sent to our Sydney Head Office.

Please note:

• Return freight is the responsibility of the customer
• Original delivery charges are non-refundable
• Items must be returned in as-new condition
• A restocking fee may apply where applicable

Refunds will be processed via the original payment method once goods are received and assessed by our Quality Assurance team.

Items Not Eligible for Return

We do not offer refunds or exchanges on:

• Items that require assembly (including desks and storage solutions)
• Ergotron WorkFit ranges
• Custom-made or non-standard products
• Selected premium seating ranges (including customised Herman Miller products)

We strongly recommend confirming sizing, specifications and suitability prior to placing your order.

Custom Orders

All custom-made orders are non-refundable once confirmed.

Full payment or deposit is required at the time of order and will be forfeited if the order is cancelled after confirmation.

If you are unsure, please contact our team prior to ordering — we’re here to help.

Returns Process

To ensure a smooth return process:

1. Contact us via help@sitbackandrelax.com.au or 1300 748 348
2. Receive return approval from our team
3. Carefully pack the item in original packaging
4. Return the item to our Head Office

All returned goods must be in brand new condition in original packaging with all components included.

Warranty Claims

Sit Back & Relax acts as an agent for the manufacturers we represent and manages warranty claims on behalf of our customers.

To lodge a warranty claim, please provide:

• Proof of purchase
• Description and images of the fault
• Current address of the product
• Contact details (including phone number)
• For seating: a photo of the product label

Please email all warranty enquiries to:
📧 service@sitbackandrelax.com.au

Our team will acknowledge your claim within 2 working days.

Warranty Timeframes

• Most claims are resolved within 30 days (if parts are available in Australia)
• Some claims may take up to 3 months if parts are sourced internationally or replacement is required. Please note there is often an extended lead time on Herman Miller parts. 

Important Warranty Information

• Customers are responsible for delivering products to the nearest Sit Back & Relax warehouse and collecting once complete
• Assistance with freight can be arranged on request
• If the claim is approved, repair or replacement costs will be covered in accordance with the manufacturer’s warranty