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SITFIT: FAQ

What if my chair is not the right size when I receive it?

In the unlikely occurrence that the seat is the incorrect size you can exchange the chair for a different size or return the chair for a complete refund. (Offer valid for 30 days from purchase)

 

Can I adjust the dimensions of the chair that has been selected prior to ordering

 

Can I trial a chair first?

Yes – we have limited stock available for trial prior to purchasing. Simply contact trials@sitbackandrelax.com.au to book a SitFit trial chair

 

Do you offer an invoicing option for companies.

Yes – any ABN registered company can request an invoice for payment

 

Do you ship all over Australia

Yes. We utilise a number of carriers Australia wide including Direct Freight, TNT and Australia Post and have 7 warehouse and distribution centres nationwide.

 

What is your return policy

We want your SitFit chair to fit – so you can exchange or return your chair up to 30 days from receiving it – it's that simple. * Limited to single chair purchases and returns

 

What is AFRDI – Level 6

AFRDI stands for Australian Furniture Research & Development Institute who provide standards, testing and product certification for furniture items and manufacturers in Australia. Level 6 is tested to 135kg user weight under commercial use.

 

Where is your head office?

We are located at 31/112 McEvoy St, Alexandria, NSW, 2015.

 

Do you have a showroom

Yes also at the address above.

 

What does the 10 year warranty cover?

The warranty covers all working parts and construction. Fabric features a 5 year warranty.

 

What is the maximum weight loading for the SitFit range?

The SitFit range is weight tested and certified to 135kg's

 

Do you offer discounts for quantities?

Yes – email us at sales@sitbackandrelax.com.au or call s SitFit Seating Specialist on 1300 748 348

 

How quickly will my chair arrive?

We normally ship within 48 hours of receiving your order though quantity orders can take a little longer. We will always confirm lead time via email on receiving your order

 

Can I speak to a person regarding my order.

You bet. We pride ourselves on our customer support so you can call us on 1300 748 348 or email us anytime at help@sitbackandrelax.com.au

 

Are my personal details safe.

Without question! We use the very latest online security systems and your credit card details are transmitted by SSL secure servers. No payment information is stored by us and your personal information is not shared with any other parties.