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CUSTOMER SERVICE

Shipping & Delivery

Instock items are usually dispatched within 48 hours via Australia Post for small items, or via Courier for Large items. Please note as large items are shipped via courier, we are unable to deliver to P.O Boxes. When an order is placed containing items that are not in stock with a lead time of over 1 week, we will contact the customer to confirm the order.
If the products to fulfil your order are in stock - depending on your location, delivery should be within 5 - 10 working days for all metro areas within QLD, VIC and NSW. Please allow up to 15 working days for Perth, Darwin and TAS metro areas. Delivery to remote and regional areas may take longer so please do not hesitate to contact us should you have any requested timeframes to avoid any disappointment. 
Please note that lead times on non stocked and customised orders vary greatly. If your order is not in stock you will receive notification via email within 1 working day of placing your order. We will at this time advise of approximate lead times on your order. If you need something urgently please make note on your order or contact our customer care team who will be only too happy to help!
All orders are delivered via Australia Post or Courier 
A signature will be required upon delivery to your shipping address unless you specify otherwise. Delivery will occur between 8.00 am and 5:00 pm Monday – Friday. 
Please ensure that your delivery address is correct as we cannot redirect orders once they have been dispatched. We are unable to dispatch to PO Boxes or International addresses.
Goods Damaged in Transit
Sit Back & Relax will do our best to ensure that your goods reach you in satisfactory condition. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. 
We recommend you immediately inspect any goods that we deliver to you or that you collect from our showroom, to ensure you are completely satisfied with your purchase. 
If any goods arrive damaged, please contact us at help@sitbackandrelax.com.au or on 1300 748 348 as soon as possible.  Sit Back & Relax will arrange to have the damaged goods returned to a Sit Back & Relax Store and either arrange for a replacement of the goods or refund the price to you.  Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Cancellation and Exchange/Returns Policy 
  • Stocked items that do not require assembly. 
We want you to be happy with your purchase! We have a 14 day money back policy on items that do not require any assembly that are carried as stock items.  In the event of you requiring an exchange or refund you will need to arrange a return of the goods to our Sydney Head Office in their original condition with all of their original packaging, accompanied by the original invoice or order confirmation. Your refund will be less any freight charges that have been incurred and in the event that the goods arrive back to Sit Back & Relax in anything other than as new condition we reserve the right not to approve the refund or to pass on any restocking costs as required. Should Sit Back & Relax approve any amount of refund, it will be made via the method of payment you used to make your purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have been assessed by our Quality Assurance Team.
  • Items requiring assembly or non standard/customised products
Due to the difficult nature of shipping desks we do not offer refunds or exchanges under any circumstances on any of our desk ranges. These also include the Ergotron Workfit Ranges.  We advise you to choose carefully the sizing and options when placing your order and if you are in any doubt please contact our friendly customer service team on 1300 748 348 or email help@sitbackandrelax.com.au and they will be more than happy to help you out.  If you make a mistake when processing your order please contact our team ASAP to help rectify this for you.
  • Custom Made Orders
Any order that is custom made is non-refundable once the order is placed and confirmed. At the time of order full payment or a deposit will be taken and this is non-refundable. In the event of you changing your mind once the order has been placed this payment will be forfeited. We strongly recommend that you chat with our customer service team if you are in any doubts or need clarification with custom made products. This includes all non standard Herman Miller seating.
Returns Process
In the event of you wishing to return a product for refund or exchange we recommend you follow the following steps to ensure an efficient returns process:
Report your return in writing to Sit Back & Relax by sending an email to either help@sitbackandrelax.com.au or calling 1300 748 348. 
Once the return has been registered send your goods back to us at Head Office.
Pack the goods to be returned as carefully as possible
Ensure goods are sent in brand new condition with all original packaging. 
Warranty Claims
For warranty purposes, Sit Back & Relax acts as agent for the manufacturers we represent and will manage the warranty claim process on behalf of our customers. 
To ensure the prompt processing of your warranty claim, please ensure you have the following information.
Proof of purchase (copy of invoice, point of sale receipt or sales order); Image and description of fault
Address where the product is currently located; Contact details of the claimant including telephone number 
Secondary contact name and telephone number.
For claims related to any seating we require a photo of the label under the chair
 Once these details have been obtained, please contact Sit Back & Relax service on 1300 748 348 or via email, service@sitbackandrelax.com.au
Our service department will respond within 2 working days to acknowledge your claim. Given the nature of the products sold and location of our manufacturing partners, warranty claims are usually finalised within 30 days if the parts are located in Australia. However if the product requires repair using parts that need to be sourced internationally or the product needs to be replaced, this could take up to 3 months.
Note that the customer is responsible for the cost of delivering the product to their nearest Sit Back & Relax store and picking up once the warranty process is complete. Should you need help with arranging freight please contact the service department to discuss options. If the warranty claim is approved by the manufacturer, the costs of providing the remedies as set out in the manufacturer's Warranty will be covered by the manufacturer or Sit Back & Relax.